FREE SHIPPING ON ORDERS OVER $150 ~ ORDERS OUTSIDE CANADA VISIT: MINDFULNECESSITIES.COM

Customer Service (FAQs)

What is the difference between your .com and .ca websites?

We like to give our fellow Canadians an opportunity to shop within Canada. If you live in the Great White North and are shipping to a Canadian address, you are eligible to shop at mindfulnecessities.ca which is in Canadian currency. Our .com website is our global site and it is in USD. Please note that only on our .com website can you ship worldwide.

"Where do you ship to?"

As mentioned above, at mindfulnecessities.ca we only ship within Canada, however on our global site, mindfulnecessities.com we will ship worldwide. We currently use Canada Post as our carrier. You can chose the shipping option that works best for you and for your convenience we now have a standard applicable rate based on your selection. Please note that we are not responsible for any customs, tax, and duties charged by the import.

"How does free shipping work?"

If your order is over $150 you will see a free shipping option at checkout. Please note that our free shipping option is for standard shipping and we are not responsible for any customs, tax, and duties charged by the import department of your country. We aim to ship orders within one week from receiving them. If we foresee any issue with that timeline we will notify you as soon as we receive your order.

 

"What if I need to make an exchange or return?"

We accept exchanges and returns of unused items as long as it is within 30 days of receiving your package. Mark the package as RETURN TO SENDER and ensure that the value is marked the same as what was on the original shipping. Please send the return to: Mindful Necessities 106 Bristol Street Guelph, Ontario, Canada N1H 3L6. Once we receive the return we will refund you the cost of the purchase less the delivery charge within 3-5 business days.

"What metals do you use?"

We mainly use solid sterling silver and 14kt gold (although other metals are available by custom order). For our items in pewter, brass, copper, bronze, we use nickle-free alloys. The only item that you will see with plating is a sterling silver chain plated with yellow or rose gold, which is noted in the item's description.

"I have another question..."

We would love to hear from you. Please email us at grace@tbds.org or call our studio: 416-979-3456 or 1 866-979-3456